Shipping policy

This Shipping Policy applies to purchases made from GrindTime Mouthguards through our New Zealand online store.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable consumer protection law. For Australian customers, rights under Australian Consumer Law may also apply.

Order Processing

Orders are usually processed within 1-2 business days after payment has been received.

Orders are not processed, packed, or shipped on weekends or public holidays. During busy periods, promotional periods, or unexpected delays, processing times may be longer.

Shipping Locations

We currently ship within New Zealand and Australia.

If your location is not available at checkout, we may not currently ship to your area.

Shipping Rates and Delivery Times

Shipping rates and available delivery options are shown at checkout.

Estimated delivery times depend on your delivery address and the shipping option selected at checkout. Delivery estimates are provided as a guide only and are not guaranteed delivery dates.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where tracking is available.

Please allow some time for tracking updates to appear after your order has been dispatched.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided at checkout.

If an order is returned to us because of an incorrect address, failed delivery, or failure to collect the parcel, we will contact you to arrange redelivery or another suitable solution. Additional shipping charges may apply for redelivery unless the issue was caused by us or the carrier.

Lost, Delayed, or Damaged Orders

Please contact us if your order is delayed, lost, damaged in transit, or has not arrived within the estimated delivery timeframe.

Contact us at: customerservice@grindtimemouthguards.co.nz

Please include your order number and any relevant details.

If we arranged the delivery, we will work with the carrier to investigate the issue and provide the remedy required under applicable consumer law.

International Shipping, Duties, and Taxes

For orders shipped outside New Zealand, your order may be subject to import duties, taxes, customs fees, or other charges when it arrives in the destination country.

These charges are not included in the product price or shipping cost unless clearly stated at checkout. The customer is responsible for any applicable import duties, taxes, customs fees, or other charges.

We are not responsible for delays caused by customs processing or import requirements.

Contact

For shipping questions, contact us at: customerservice@grindtimemouthguards.co.nz